Terms and Conditions

EliteTrax

Welcome to EliteTrax. These Terms and Conditions govern your use of our website and services. By accessing or using this site, you agree to these terms in full. If you do not agree, please discontinue use of our website.

Services Provided

EliteTrax is an authorized reseller of Swisstrax modular flooring systems. We provide flooring tiles, design assistance, and product information for garages, specialty spaces, and other applications.

Age Requirement

You must be at least 18 years old to use our website or purchase products through it.

Personal Information Collection

When you request a quote, place an order, or sign up for updates, we collect details such as your name, email address, phone number, and shipping information. This information is used solely to communicate with you, fulfill orders, and provide the services you request. We do not sell your information to third parties and handle all data in accordance with our Privacy Policy.

Use of Cookies

Our website may use cookies to improve your browsing experience and track usage patterns. By using our site, you consent to the use of cookies as outlined in our Privacy Policy.

User Feedback & Content

We value customer feedback. Reviews, comments, or messages submitted through our website or social platforms may be used to improve our services. EliteTrax may contact you regarding your submission but will always treat your information with respect.

Orders, Refunds, and Cancellations

Orders placed with EliteTrax are subject to product availability and processing times. Because our products are physical goods rather than services, all sales are subject to our return and refund policy outlined at checkout. Please review shipping, returns, and warranty information before placing your order.

Dispute Resolution

We aim to resolve any issues directly and fairly. If you have a concern or complaint, please contact us so we can work toward a resolution. In the rare event that a dispute cannot be resolved informally, it may be handled through arbitration or another mutually agreed-upon method.

Limitation of Liability

While we strive to provide accurate and up-to-date information, EliteTrax cannot guarantee that our website will always be error-free or fully current. Product availability, pricing, and specifications are subject to change without notice. All products are provided as-is, and EliteTrax is not liable for indirect damages related to use of our website or products.

Future Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page, and continued use of our website after changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

EliteTrax

📧 Email: [email protected]

📞 Phone: +1 817-697-2622

📍 Address: 2010 Churchill Downs Ln, 76262 Roanoke Texas

We’re here to ensure your experience with EliteTrax and Swisstrax flooring products is professional, transparent, and reliable.